Since Real Leaf Oil is a natural product and is sensitive to heat and other conditions outside of our control, we provide No Refunds on the 'oil'.  But we will accept bottle exchanges. 

If your order has a cracked bottle upon arrival, take a clear photo of the broken bottle and send the pictures to services@realleafoil.com along with your name, return address. Please allow me time to put you back into the system to send you a replacement bottle (with oil in it), usually about two weeks (unless we are out of that size). save as much of the oil that did arrive, it'll be just as good. We have the right to dispute your claim and will do so in writing if that is our decision.